ISLAMABAD: Saudi Arabia’s Ministry of Hajj and Umrah is launching the Good Pilgrim app this yr to additional make the most of expertise in its companies.
The app permits pilgrims to speak with their service suppliers and report any violations to the ministry, which has pledged to deal with the remarks and complaints at once or leniency in direction of any violating Hajj service suppliers.
Assistant Undersecretary of Saudi Arabia’s Ministry of Hajj and Umrah for Hajj and Umrah Companies Hisham Saeed mentioned that the upcoming Hajj season will witness an enlargement within the Hajj good card companies, along with launching three fundamental apps to higher serve pilgrims, Arab Information reported Saeed mentioned that its technical plans would add to the expertise of this yr’s pilgrims.
“The Hajj and Umrah Ministry has a name heart that receives the pilgrims’ inquiries, complaints, and options around the clock. As well as, a pilgrim can obtain the good pilgrim app, which has many companies, to his or her smartphone and chat with their Hajj service supplier to report any violation or file a grievance,” he mentioned.
He added that if the problem isn’t solved in a well timed method, the grievance will robotically be redirected to the operation heart on the Hajj and Umrah Ministry, which is able to instantly job a workforce to go to the place of the violation and take corrective measures.
The transfer comes after the twenty first Scientific Discussion board for Hajj, Umrah, Go to Analysis was inaugurated in Madinah final month, specializing in the digital transformation within the Hajj, Umrah, and Go to System.